No, you don’t need a referral to start physiotherapy or massage therapy with us. Some insurance plans may ask for one to process reimbursement, but your care can begin immediately. If needed, our team can help you confirm your coverage or provide a referral template for your doctor.

Your first visit begins with a private, one-on-one assessment where we take the time to understand your goals, movement patterns, and current concerns. From there, we’ll start treatment the same day and create a step-by-step plan you can follow. You’ll leave knowing exactly what we’re addressing, how we’ll fix it, and what you can do between sessions.

It depends on your condition, goals, and how your body responds to treatment. Some people feel noticeable improvement within a few sessions, while others benefit from a structured plan designed for long-term recovery. Your clinician will outline realistic expectations and milestones so you always know where you stand.

Most extended health plans cover physiotherapy and registered massage therapy. We offer direct billing to most major insurers, including Sun Life, Manulife, and Canada Life, so your focus stays on recovery, not paperwork. Our administrative team can verify your benefits before your first visit.

Yes. We specialize in Motor Vehicle Accident (MVA) and Workplace Safety and Insurance Board (WSIB) rehabilitation. Our team handles all documentation and communication with insurers or case managers, allowing you to focus fully on recovery while we manage the logistics

Bring photo ID, insurance information, and any relevant medical reports or imaging. If your care involves an MVA or WSIB claim, please include your claim number and insurer details. Wear comfortable clothing that allows for easy movement during assessment and treatment.

Yes. We hold select same-day and evening slots to ensure care is available when you need it most. Our goal is to make booking feel effortless, whether you’re recovering from an injury, managing a busy work schedule, or seeking consistent maintenance sessions.

Weekend appointments are being introduced in early 2026 to make care even more accessible. We know recovery doesn’t always fit a weekday schedule, so our extended hours will give patients the flexibility to stay consistent with treatment while balancing work, family, and life.

Of course. If you’d like to work with a specific physiotherapist or massage therapist, just mention it when booking or select your preferred healthcare provider from our Jane App. Continuity of care matters to us, and we’ll do everything we can to ensure you see the same clinician throughout your recovery.

We ask for at least one business day’s notice to cancel or reschedule an appointment. Emergencies happen; just let us know as soon as possible. Our goal is to keep your care consistent while respecting everyone’s time.

Yes. For follow-ups, travel conflicts, or mobility concerns, we provide secure video consultations. You’ll connect directly with your clinician for guided movement, progress tracking, and plan adjustments, all from the comfort of home.